Our studio is located in Okotoks, Alberta, Canada. We do not have a commercial storefront, however we do offer monthly drop in shop days and special events where you can come and shop in person. See our Studio Shopping tab for more information.

We are not a store front, but we love welcoming you in to the studio when we are able to. We offer monthly drop in shopping days, special events and studio classes. Each open house will be announced on the website. You can find out more information about our monthly shopping days on the Studio Shopping tab.

Our online store is open 24/7! we respond to inquiries/questions Mon-Thursday. Feel free to reach out anytime and we’ll get back to you in those hours. We reserve weekends for classes and family time :)

We are now happy to tell you that we ship worldwide!

We are extremely fortunate to live close to the US/Canadian border, and therefore ship both USPS and Canada Post. It's the best of both worlds: No international shipping rates or lengthy shipping times no matter which side of the border you are on! For our international customers, we ship through our shipping partner, Chit Chats, who offers very reasonable international shipping rates and full insurance coverage. Typically it will take 2-4 weeks from the time it ships, though it may be quicker, or longer.

Tilda works a little differently than many other fabric companies. I order months and months in advance, and once that order goes in, I am unable to add to it or modify it in any way. The warehouse only brings in the amount that is ordered. If I am lucky, they MIGHT get a little extra due to a cancellation, but this rarely happens. Unfortunately this means that once I’m sold out, I am unable to get more and Tilda does not reprint their collections. The one exception is the basics lines. I am able to reorder these on an ongoing basis, but if the warehouse is sold out of a particular print, we need to wait for a shipment from Tilda, which currently comes 3 times a year, to restock that basic print. I completely understand that this can be frustrating (it is for me too!) but in a way, it is in part what makes Tilda special-a boutique fabric that is not sold en mass at any craft store :)

Pre-orders are a way in which customers can purchase an item before it has arrived at our studio, paying for the item and the associated shipping costs up front. We love offering pre-orders but there are a few things to keep in mind if you choose to pre-order an item. Firstly, we are given estimated dates of arrivals from our suppliers, but these can vary (especially with current shipping issues worldwide). Please be aware that there can be significant delays in receiving your items, but more often items arrive close to the time they're estimated to. We always prepare and ship your pre-orders as soon as we are able to. Secondly, we do not offer refunds or cancellations on pre-ordered items as we are basing our orders with our supplier on the pre-orders we have received. Thirdly, if you order another in stock item at the same time as a pre-order, all items are held until the pre-order is ready to ship. If you'd like your in stock items shipped immediately, please purchase separately.  Of course you do not need to pre-order items and can choose to wait until they are in stock to purchase. However, pre-orders are a nice way to assure the item will be set aside for you before selling out.

Pre-orders are only available for certain products and will be clearly labeled as a 'pre-order.'