Hello Friends!

We now accept multiple currencies. Please be sure to pay in the currency of your choice at checkout as we are unable to change currencies after you have paid.

Store Information

Our studio is located in Okotoks, Alberta, Canada. We do not have a commercial storefront, however we do offer monthly drop in shop days and special events where you can come and shop in person. See our Studio Shopping tab for more information.

We are not a store front, but we love welcoming you in to the studio when we are able to. We offer monthly drop in shopping days, special events and studio classes. Each open house will be announced on the website. You can find out more information about our monthly shopping days on the Studio Shopping tab.

Our online store is open 24/7! we respond to inquiries/questions Mon-Thursday. Feel free to reach out anytime and we’ll get back to you in those hours. We reserve weekends for classes and family time :)

Shipping

We are now happy to tell you that we ship worldwide!

We ship USPS, Canada Post, and also use couriers (such as UPS, Fed Ex etc) through our shipping partners. Using our shipping partners allows us to ship with no international shipping rates or lengthy shipping times no matter which side of the US/Canadian border you are on! For our international customers, we also ship through our shipping partners who offers very reasonable international shipping rates and full insurance coverage. Typically it will take 2-4 weeks from the time it ships, though it may be quicker, or longer.

We have our shipments picked up by our shipper twice weekly (except on holidays). Our typical shipping times are 3-4 business days, with longer times expected during sales or big releases, such as Tilda releases. We work very, very hard to ship your items as quickly as possible. Pre-orders will ship as soon as the product arrives (which can be unpredictable) and we have had time to prepare the pre-orders. You can read more about pre-order policies in the Product Information section.

Please reach out to us (hello@willowcottagequiltco.com) if there's any problems with your order. However, once we have handed your packages to our shipper, we take no responsibility for lost or damaged items. We will do all we can to help with any order issues, but we strongly recommend purchasing shipping insurance (which is provided through our shipper). This optional insurance coverage, which you can purchase at checkout, will cover up to $300 for loss or damage. If you are purchasing an order that is more than $300 and would like insurance coverage, you will need to place separate orders of up to $300 each and purchase the optional insurance coverage for each order. All international shipments (ie not within USA or Canada) will have this insurance included automatically. Shipping in the USA or Canada over $200 is free, but if you'd like to have extra insurance coverage, this option will be available to you at checkout for an additional $5 fee.

We label the packages as we prepare them, so there may be a delay from the time tracking information is sent to you via email and when the package arrives at the shipping office. The shipper also takes approximately 24 hours to register at their location then direct to Canada Post, USPS or our couriers, so tracking will be slightly delayed until it hits the actual shipper. We use this shipping method as it is much less expensive to ship this way, so it saves our customers money (more money for fabric ;). If you track your package and the number is not recognized, not to worry, it is on its way but needs to go through the process before it is registered.

Product Information

Tilda works a little differently than many other fabric companies. I order months and months in advance, and once that order goes in, I am unable to add to it or modify it in any way. The warehouse only brings in the amount that is ordered. If I am lucky, they MIGHT get a little extra due to a cancellation, but this rarely happens. Unfortunately this means that once I’m sold out, I am unable to get more and Tilda does not reprint their collections. The one exception is the basics lines. I am able to reorder these on an ongoing basis, but if the warehouse is sold out of a particular print, we need to wait for a shipment from Tilda, which currently comes 3 times a year, to restock that basic print. I completely understand that this can be frustrating (it is for me too!) but in a way, it is in part what makes Tilda special-a boutique fabric that is not sold en mass at any craft store :)

Pre-orders are a way in which customers can purchase an item before it has arrived at our studio, paying for the item and the associated shipping costs up front. We love offering pre-orders but there are a few things to keep in mind if you choose to pre-order an item. Firstly, we are given estimated dates of arrivals from our suppliers, but these can vary. Please be aware that there can be significant delays in receiving your items, but more often items arrive close to the time they're estimated to. We always prepare and ship your pre-orders as soon as we are able to. Secondly, we do not offer refunds or cancellations on pre-ordered items as we are basing our orders with our supplier on the pre-orders we have received. Thirdly, if you order another in stock item at the same time as a pre-order, all items are held until the pre-order is ready to ship. If you'd like your in stock items shipped immediately, please purchase separately.  Of course you do not need to pre-order items and can choose to wait until they are in stock to purchase. However, pre-orders are a nice way to assure the item will be set aside for you before selling out.

Pre-orders are only available for certain products and will be clearly labeled as a 'pre-order.'

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