No - please don't wait if there is something you really love! Many of our handmade ornaments are available in extremely limited quantities, and in some cases we have only one or two of a particular design.

If you see an ornament online that you know you would like, we strongly recommend purchasing it right away and selecting Local Pickup at checkout. We will set it aside safely and have it waiting for you when you come for your Christmas Market shopping appointment.

Your appointment can then be for discovering all the other treasures in person. 🤍

Yes. We strongly recommend purchasing shipping insurance for orders containing any of our ornaments.

We take great care when wrapping and packaging every ornament, but these are delicate, fragile pieces and we cannot control how a parcel is handled once it is in transit.

Shipping insurance provides coverage in the event that your parcel is lost or an ornament is damaged during shipping. If insurance is declined at checkout, loss or breakage will not be covered by the shipping provider.

Yes! Loyalty points can be earned and redeemed on eligible purchases made during the Christmas Market, just as they normally would be.

Unfortunately, we are unable to combine multiple orders during the Christmas Market.

With the volume of orders we expect to receive, each order will be processed, packed and shipped individually in the order it reaches our team. If you would like several items shipped together, please purchase them in the same transaction whenever possible.

Because our online and in-person Christmas Markets share the same very limited inventory, it is possible for an item to sell online while someone is also looking at it in the studio.

An ornament is considered sold when the purchase has been completed through checkout. If you are shopping with us in person and find a very limited ornament you know you would like, please let one of our team members know and we can help you purchase it right away before you continue browsing.

We know it can be disappointing to miss a special piece, but this system allows us to be as fair as possible to both our in-person and online customers.