We work with shipping partners to offer cost effective Canadian and US postal rates. We ship USPS, Canada Post, and courier (UPS, Fed Ex, Intelcom etc).
We currently ship to the USA and Canada. If you live internationally, and would like to order, please email us at hello@willowcottagequiltco.com for a shipping quote. We are unable to ship to Europe due to the new EU rules implemented on December 13, 2024.
We have our shipments picked up by our shipper twice weekly (except on holidays). We try to prepare orders quickly, however, we are a small family business and would rather take a bit of extra time to ensure your order is correct and packaged lovingly. Our typical shipping times are 3-4 business days, with longer times expected during sales or big releases, such as Tilda releases. We work very, very hard to ship your items as quickly as possible. Pre-orders will ship as soon as the product arrives (which can be unpredictable!) and we have had time to prepare the pre-orders. You can read more about pre-order policies on our FAQ page.
Once we have handed your packages to our shipper, we take no responsibility for lost or damaged items. There is optional insurance coverage which you can purchase at checkout, which will cover loss or damage. Shipping in Canada over $200 is free, but if you'd like to have insurance coverage, this option will be available to you at checkout for an additional small fee.
Please note that we label the packages as we prepare them, so there may be a delay from the time tracking information is sent to you via email and the package arrives at the post office. The shipper also takes approximately 24 hours to register at their location then direct to Canada Post, USPS or our couriers, so tracking will be slightly delayed until it hits the actual shipper. We use this shipping method as it is much less expensive to ship this way, so it saves our customers money (more money for fabric ;). If you track your package and the number is not recognized, not to worry, it is on its way but needs to go through the process before it is registered.
Shipments via Canada Post letter mail are not tracked.
Buyers are responsible for any duties or customs fees on shipments on International shipments outside of the USA and Canada. Our American shipments are DDP (Dues and Duties Paid) and you will see this on checkout. This is due to the new Tariffs implemented by the US government in 2025. You will not need to pay any additional fees upon receipt of your package as this is taken care of up front. We do not accept returns or issue refunds due to these charges.
