At Willow Cottage Quilt Co., we believe that kindness and respect should be at the heart of every interaction.
We are a small, dedicated team who genuinely care about our customers and take great pride in the service we provide. We understand that sometimes things don't go as expected. Orders may be delayed, mistakes can happen, and we know how disappointing and frustrating these situations can be. We are always happy to listen to concerns and work toward a fair resolution.
However, we have a zero-tolerance policy for abusive, threatening, harassing, or personally insulting behaviour toward our team.
Our staff deserve to be treated with the same kindness and respect that we strive to show every customer. While we welcome questions, concerns, and constructive feedback, we do not expect our team members to endure personal attacks, intimidation, or repeated abusive communications.
If a customer communicates in a manner that violates this policy, we reserve the right to discontinue the conversation, restrict future communication, or decline future orders and service where appropriate. Any outstanding orders or obligations will be handled in accordance with our policies and applicable laws.
We are always here to help, and we simply ask that you treat our team with kindness.
Thank you to the overwhelming majority of our customers who are so thoughtful, patient, and supportive. You make Willow Cottage a truly special place, and we are incredibly grateful for you.
The Willow Cottage Team
